PRIMAVERA SYSTEMS RECEIVES SECOND CERTIFICATION FROM SUPPORT CENTER PRACTICES
Company's New Hampshire Site Recognized for Providing World-Class Support
PHILADELPHIA, PA, February 5, 2004 - Primavera Systems, Inc., announced today its New Hampshire-based support group achieved certification under the prestigious Support Center Practices (SCP) Certification program. SCP Certification quantifies the effectiveness of customer support based upon a stringent set of performance standards and represents best practices in the industry. This marks the second certification for Primavera in the past nine months, as the company's support organization in Bala Cynwyd, PA, was re-certified in June 2003.
"Primavera's support team in New Hampshire has demonstrated that they are a world-class operation and committed to service excellence by passing the requirements of the SCP Certification Program," commented Gordy Stauffer, SCP auditor. "Primavera is clearly investing and driving improvement within their support operation and is very focused on customer satisfaction."
SCP Certification - the internationally recognized standard created by the Service & Support Professionals Association (SSPA), a consortium of leading technology companies, and Service Strategies Corporation - has established itself as the global standard for service quality and is being rapidly adopted by leading technology companies. The program measures corporate commitment, customer satisfaction, existing quality processes and performance metrics. SCP Certification requires comprehensive on-site audits to confirm that companies meet the requirements of the more than 100 business elements defined in the program.
"The projects that Primavera customers undertake are some of the most strategic ones in the world," said Kristy Tan, Vice-President of Customer Support for Primavera Systems. "All of our customers rely on us for exceptional support so they can remain focused on the tasks that ultimately result in projects that are delivered on time and within budget."
Tan continued, "The certification of a second support facility further validates our dedication to providing consistent, high-quality service to satisfy customer needs."
Primavera joins the ranks of other leading technology companies that have achieved SCP Certification, including Lawson Software, Hewlett-Packard, Lockheed Martin Inc., McKesson Corp., Mentor Graphics Corp., Network Appliance Inc., Nokia, and Xerox Corp., among others. Currently, more than 200 technology support organizations around the world participate in the SCP program.
About Support Center Practices (SCP) Certification
The Support Center Practices (SCP) Certification program was developed to address service quality issues that affect the rapidly growing technology support industry. The SSPA and 40 of its member companies created the program along with Service Strategies Corporation. These companies contributed their insight and perspective into defining the key elements required for delivering world-class support. The SSPA represents more than 21,600 service executives in over 25,400 support centers worldwide. SSPA gives service and support professionals opportunities to share ideas, discuss developing trends and network with their peers. For more information about SSPA, visit http://www.theSSPA.com. Service Strategies Corporation is responsible for administering the SCP Certification program and conducting on-site certification audits. For more information about SCP Certification, contact Service Strategies Corporation at 858.674.4864, email info@servicestrategies.com or visit http://www.scpcertification.com.
About Primavera Systems, Inc.
Primavera Systems has specialized in providing companies with project portfolio management software and services since 1983. Primavera Systems' innovative solutions help nearly 60,000 companies around the globe achieve business success by effectively forecasting, planning, managing and executing their portfolio of projects, product development, capital planning, and resource planning. Primavera products deliver proven return on investment by helping companies improve portfolio decision making, complete high-quality projects faster and with lower costs, attain project and service consistency through reuse of best practices, and gain insight into an organization's entire portfolio of projects underway, especially at-risk projects.
The company serves a broad range of industries, including aerospace and defense, automotive, chemical processing, construction, energy, engineering, financial services, manufacturing, pharmaceuticals, professional services, software development, technology, telecommunications and utilities. For more information, visit: http://www.primavera.com.
Primavera is headquartered in Philadelphia (Bala Cynwyd), Pennsylvania, with offices in Chicago, London, New Hampshire and San Francisco.
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Primavera is a trademark of Primavera Systems, Inc. All other trademarks mentioned herein are the property of their respective owners.
