PHILADELPHIA, PA – August 7, 2007 – Primavera Systems, I nc., today announced it has received the Omega NorthFace ScoreBoard Award (SM) for superior customer satisfaction for the sixth year in a row, qualifying this year in the area of technical support. Representatives from Omega Management Group, Corp. presented the annual award at the SCORE 2007 conference held in June.
Omega (www.omegascoreboard.com) established the NorthFace ScoreBoard Award in 2000 to recognize companies that exceed customer satisfaction. It measures overall customer satisfaction in areas such as technical support, field service, sales process, customer service, product quality, account management and training.. In 2006, Omega evaluated more than 165 initiatives from over 75 companies in the United States and abroad.
“We are honored to have received this distinction once again,” said Kristy Tan, vice president of customer support for Primavera. “We plan to continue to build on our current offerings so that we meet the evolving needs of our customers and surpass their expectations for service.”
To qualify for the NorthFace ScoreBoard Award, a company must measure its customer satisfaction levels at least semi-annually and earn a 4.0 rating or above on Omega’s five-point scale in any category measured. Omega’s research shows that companies that reach 4.0 are positioned to achieve profitable, long-term relationships with customers, as well as effective competitive differentiation.
“The NorthFace ScoreBoard Award recognizes organizations who not only offer exemplary customer service, but who also center their existence on a deep commitment to exceeding customer expectations,” said John Alexander Maraganis, president and CEO of Omega. “By winning the award for six consecutive years, Primavera demonstrates that it has a highly-developed and successful customer-centric culture.”
About Primavera
Primavera is a software company who provides business solutions for a project-driven world. The company helps organizations identify which projects are most important, and makes it easy for people to work collaboratively on those projects and deliver them successfully. Primavera solutions are industry-specific and role-based, with the power to support global enterprises. Primavera solutions have ensured the success of projects collectively worth more than $5.5 trillion , including the management of IT projects that span the globe, the construction of the world’s tallest buildings, ongoing multi-billion dollar oil discovery projects, space exploration, and the efficient use of personnel at professional services organizations.For more information, visit www.primavera.com or call +1.800.423.0245.
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