Support
If you are a Primavera customer, and would like to learn more, visit our newly launched Customer Center or contact Primavera now.
From the moment you select Primavera, our team of support experts are at your service. Our award winning team consists of Primavera technical advisors that are extensively trained in ensuring the success of your operation by resolving issues immediately.
Standard Customer Care
As a Primavera customer, you are automatically eligible to receive our Standard Customer Care package that includes unlimited technical support, and 24/7 access to our Support Knowledgebase. Standard Customer Care offers the services you need to ensure that your technology is up to date and your performance is optimal
This program includes:
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Unlimited technical support via telephone, fax, email, online knowledgebase, web chat and POINT. Multiple access points means minimal downtime.
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POINT (Primavera Online Interaction) - Search our Support Knowledgebase 24/7 for answers to common technical questions and file downloads. Enter a request to chat live via web chat with a customer support representative or request a callback at your convenience. Manage your customer profile, register Primavera products, and view or maintain support interactions.
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Upgrades and Enhancements are available free of charge at any time to all customers with a current maintenance agreement.
In addition to these services, customers receive an electronic newsletter, and a subscription to the Primavera Magazine.
Value Added Services
For customers that require a higher level of support, Primavera offers Value Added Services on top of the Standard Customer Care plan. Select one or as many of the options below to customize a solution that meets your company's specific needs.
If you are a Primavera customer, and would like to learn more, visit our newly launched Customer Center or contact Primavera now.
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